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Save These Important Dates

24 March - Club allocation opens for customization
5 April - Deadline to make wine selections
9 April - Credit cards charged. Pick-ups will be available during business hours
19 April - RSVP deadline for Pick-Up Party
21 April - Pick-Up Party, 12-5 pm
22 April - Club shipping will commence

Membership Benefits

How do I join?
You can join in person at the winery or online.

Is there a fee to join?
There is no fee to join. Your benefits begin as soon as you sign up. We will save your credit card information on file, and you will be charged twice a year (April & September) for your wine allocation. Additional purchases of wine will not count towards the required Spring & Fall allocations. If you cancel before you fulfill both club allocations, you will be charged a $75 fee.

What are the benefits of being a wine club member?
The Good Harbor Vineyards’ Connoisseur Wine Club benefits include the following:

• 20% off all wine purchased online or in the tasting room year-round.
• 20% off all purchases of wine by the glass or cider by the pint to be enjoyed at the winery.
• Complimentary tastings for the member and 3 guests each time you visit.
• Automatic enrollment to our Loyalty Program. (Earn 2 points for every $1 spent)
• First access to limited release wines and new vintages.
• Invitations to wine club exclusive events and promotions.

Can I give a membership as a gift?
Great idea! Yes, you can sign up for this online or in the tasting room.

Account Access & Customization

How do I login to my account?
Click here to login to your membership account. You must login to your account to customize your allocations and make account changes (payment information, shipping/billing address, email/phone etc.)

I forgot my password. Now what?
Click on “Log In” in the upper right-hand corner of the Good Harbor website, then select “forgot password” option to be redirected to reset your password.

How will I know my wine allocation is coming?
All communication about your membership is conducted via email. Please make sure we have your correct email address on file as this is how we notify you about upcoming orders, charges, shipping dates and more. Please also make sure the email address wineclub@goodharbor.com is not going to your spam folder as all emails will be delivered from this email address.

What wine will I receive in my allocation? Can I choose my wines?
Each allocation includes a Winemaker’s Selection of 6-bottles based on seasonality, availability, and release dates. You are welcome to modify your selection during the customization period (10-12 days) stated in the wine club release email. If you do not login to your account and make your selections by the deadline, the Winemaker’s Selection will automatically be selected, and you will be charged for those wines.

What if I want more/less than 6 bottles of wine in my club allocation?
Each allocation must contain a minimum of six bottles. Additional bottles may also be added to your allocation and the 20% discount will automatically be applied.

How do I customize my allocation?

Select “Customize Allocation” from the menu bar on the top of the website.

1. Login with your username and password.
2. If you don’t remember your login credentials, please select the “Forgot Your Username or Password” option to be redirected to reset your password.
3. Login and select “Choose Wines.”
4. Our Winemaker has pre-selected three unique wines (2-bottles of each) to be featured as the Winemaker’s Selection. If you wish to make changes to your order, simply modify the quantity of each bottle.
5. Confirm billing information, payment method and the delivery/pick-up preference then click “submit.”
6. Your allocation can be modified at any time prior to the deadline. After the deadline your order is final and will be processed for shipping or pick up.

Can I change my shipping address or switch to pick up?
Yes! Prior to the deadline, please follow the customization instructions above to change your preference. If you wish to switch to pick up or shipping for all future orders, please log into your account and edit your profile by selecting, “Ship To” or “Pickup at Winery.”

I made a mistake on my order, what do I do?
No worries. Simply log back into your account and make a change, following the customization instructions above. You have until the announced deadline to make changes to your account and/or club order.

What happens if I miss the deadline to make my selections and I'm charged for wines that I don't want?
After the customization period ends orders are processed and final. If we don’t receive your custom selection before the deadline, we assume that you would like the Winemaker’s Selection. Legally we are unable to accept returns containing alcohol unless the product is either damaged or unfit for consumption.

Pick-up

When will my allocation be ready for pick up?
Wine Club orders may be picked up after they are processed, and you have received an order confirmation email. Orders awaiting pick-up will be packed upon your arrival.

Do I have to attend the Pickup Party to pick up my order?
No! We would love to see you at the party but that is not the only day orders can be picked up. If you plan on attending the Spring and Fall events, please keep an eye out for the emailed invitation. RSVPs are required and allow us to pack up your order ahead of time.

How long do I have to pick up my order?
We are happy to hold your order for up to six weeks after it has been paid for. If you are unable to pick up your order during that time frame and would like to have it shipped, please contact wineclub@goodharbor.com.

Can someone pick up my order for me?
Yes, you may have someone pick up the order on your behalf, but they won’t be able to use your benefits. As a member, you must be present to extend the membership benefits to guests.

Shipping

When will my wine club allocation ship?
All orders will ship out via UPS on the date listed in the club release email unless you have requested otherwise. All early/delayed shipping requests must be received prior to the customization deadline.

What if I can’t be home for the delivery? Can you ship it to my place of work or UPS access point?
Yes! If possible, we recommend shipping to a business address or UPS pick up location nearest you for convenience. Good Harbor Vineyards is not liable for any additional handling fees determined by UPS. UPS cannot deliver wine to PO boxes, nor will UPS leave packages on the doorstep. All shipments must be signed for by someone 21 years or older, no exceptions.

What happens if the package has shipped, and I need to make a change?
If your wine has left our facility and you need to make a change you must submit your change via UPS My Choice or contact wineclub@goodharbor.com with your request. If UPS is unable to assist you with your request, we will do our best to accommodate you and if any additional costs are incurred you will be charged accordingly.

What happens if I miss the delivery and the package is returned to Good Harbor Vineyards?
UPS will attempt to deliver the package three times. After the third failed attempt, the order will be returned to the winery. You have the option to have the package held for pick up or reshipped for an additional fee.

Delivery Change Request Fees

• Return to sender - No Charge
• Reschedule delivery to future date - $11.99 per package
• Change a domestic package's delivery location -$16.99 per package
• Deliver to an eligible domestic package to a UPS Access Point Location -$7.99 per package
• Redeliver to the original address a package that was taken to a UPS Access Point Location without the recipients request - No Charge
• Reship after wine was returned to the winery - see rates below.

Where do you ship to? What are the shipping rates? What are the costs to re-ship?

Zone 2 (Michigan)
1-3 bottles $32.99
4-6 bottles $35.18
7-12 bottles $42.71

Zone 3 (Ohio, Indiana, Illinois, Wisconsin, Pennsylvania)
1-3 bottles $33.29
4-6 bottles $36.89
7-12 bottles $46.51

Zone 4 (Minnesota, Maryland, New York, Missouri, Virginia)
1-3 bottles $34.51
4-6 bottles $37.22
7-12 bottles $49.46

Zone 5 (Colorado, Georgia, North Carolina)
1-3 bottles $35.75
4-6 bottles $40.86
7-12 bottles $54.17

Zone 6 (Florida)
1-3 bottles $36.47
4-6 bottles $44.03
7-12 bottles $61.23

Zone 7 (Texas, California, Arizona)
1-3 bottles $39.26
4-6 bottles $48.94
7-12 bottles $67.46

Membership Hold & Cancellation Policy

Can I skip a shipment or place my membership on hold?
If you have taken two or more club orders, you may skip a shipment. We will place your membership on a temporary hold so that you are not charged for the upcoming shipment. You must request this hold prior to the customization deadline.

How many shipments must I take before cancelling my membership?
We ask that members take 2 consecutive shipments prior to cancelling. If you need to cancel your membership before that, a $75 early cancellation fee will apply. Club orders processed prior to the cancellation date are nonrefundable.

What happens if I decide to cancel my membership?
We will be very sad to see you go. To request a cancellation please email wineclub@goodharbor.com.